City of Wilmington, Delaware

WITN Channel 22 Wilmington, Delaware

Search WITN22

City of Wilmington Launches Crisis Cleanup Hotline Number

September 8, 2021

Disaster Reception Center is open at The Warehouse until 4:30 p.m. today; the Salvation Army is delivering meals to residents affected by last week’s storm

Mayor Mike Purzycki and the City’s emergency management team today announced the launch of a toll-free Crisis Cleanup Hotline number to serve as a clearinghouse for all the muck out, tear out, and water removal needs of those directly affected by the remnants of Hurricane Ida. Residents needing assistance can call 844-965-1386 to be connected with local volunteer groups that may assist with:

•Cutting fallen trees

•Removing drywall, flooring and appliances

•Tarping roofs

•Mold mitigation

In partnership with the Delaware Volunteer Organizations Active in Disaster (DEVOAD), these services are performed by volunteers and will be provided at no cost to the resident. Service is not guaranteed, and resources are limited. After providing your information to the Hotline, you may be contacted by a representative from a participating organization who will determine if they are able to provide assistance.

The Crisis Cleanup Hotline will remain open with extended hours until Friday, October 1, 2021, though residents can call and leave a message at any time and a volunteer will return the call as soon as possible.

PLEASE NOTE: This hotline does not provide help with social services such as food, clothing, and shelter. For food assistance or other social services, please contact the Social Services Call Center: 302-571-4900. Deaf or Hearing-Impaired individuals can call 7-1-1 and give the Customer Service Call Center number.

Reception Center for Hurricane Victims Held on Tuesday, September 7
The Governor’s Office, DHSS, DEMA, City of Wilmington, and other community partners are hosting a Disaster Reception Center for Hurricane Ida Flooding today, Tuesday, September 7, 2021, until to 4:30 p.m. at The Warehouse [], 1121 Thatcher Street. Residents have the chance to meet onsite with representatives from agencies that can gather information to begin their recovery efforts.  If possible, residents should bring:

•a valid government issued form of identification

•proof of residency

•insurance documents

•proof of income

If you need transportation to the Disaster Reception Center, the City of Wilmington’s Parks Department will be running buses on the half hour to and from the Warehouse. Buses will travel along Heald and Claymont streets, stopping at corners on 13th and 15th streets beginning at 8:30 a.m. with the last bus leaving The Warehouse at 4:30 p.m. Be advised that masks are required to ride the bus. Please dial 302-576-3914 if you cannot make it to the bus.

Lunch and dinner available
Boxed lunches and hot dinners continue to be provided to City of Wilmington residents courtesy of the Delaware Volunteer Organizations Active in Disaster (DEVOAD), the Salvation Army, and the American Red Cross. Meals will be supplied directly to affected sections of the City by a mobile Salvation Army truck two times each day, in the morning and evening. Also, those residents with food vouchers may begin picking up food at the Food Bank of Delaware’s pick-up spot, located in the parking lot of The Warehouse, 1121 Thatcher Street.

Housing and other assistance available
The Division of Social Services (DSS), Delaware Volunteer Organizations Active in Disaster (DEVOAD), Delmarva Power, and the City of Wilmington continue to canvass neighborhoods to inform residents about processes for re-electrification, reactivation of gas service, debris pick up, food delivery, and emergency housing. If your housing is unsafe, contact the Social Services Call Center: 302-571-4900. Deaf or Hearing-Impaired individuals can call 7-1-1 and give the Customer Service Call Center number.

Delaware residents displaced by Hurricane Ida may also search for available housing and disaster recovery related resources using [], or call toll-free 1-877-428-8844. Residents should continue to call 9-1-1 in an emergency.

This information is being issued in partnership with the Governor’s Office, the Delaware Emergency Management Agency (DEMA), and the Department of Health and Social Services (DHSS).